Verifying an account: email isn’t sent

My son hasn’t been able to use his Kano World account after the recent changes. He needs to verify the account with his parent (that’s me). My email is set up correctly and we’ve pressed the “send verification email” button a few times over the past two days. So far nothing has shown up in my inbox and I’ve checked my spam folder.

Any suggestions? How many days should it take for the verification email to arrive? He’s not able to change the email associated with his account. Otherwise, I’d try a different one.

Thanks,
Matt

Hi Matt,

Sorry to hear that the verification email isn’t working it’s way through.

Can you please contact customer care through this link, so they can investigate and solve: https://help.kano.me/hc/en-us/requests/new

Thanks Chris. Will do.