Touchpad on keyboard not working

Hi. I’m just starting up my kids Kano computer kit that she got as a present. We are on the screen where you start using the trackpad bit it doesn’t work. It was working when we were typing. And now my keyboard lights won’t show up. No green or yellow lights at all. I’ve tried all the Kano keyboard troubleshooting and nothing has worked either. It has been charging for hours already. Help please.

Is the Kano keyboard connected?? Have you tried rebooting after (re)plugging it in (I am assuming it is wireless USB)