StarWars Kit ISSUES

Hello, we created our avatar and went through the set-up then we got a “This share doesn’t work right now” we it asked us to place our hand over the sensor to control the Millennium Falcon. Then we tried the first challenge and we get “We couldn’t load the editor”.

I am running this on my work computer which is a year old, Windows 10 and fits the compatibility, why isn’t this working? We have deleted and reloaded the app and still the same issues.