Problem: Login Hanging on orange screen

Hi - there appears to have been an issue when creating a second account for a Kano that’s been working well for a few years. The kids forced shutdown by holding the power button down at some point. Now when we power up we see the 2 accounts, but clicking on wither login takes you to the orange screen with a cursor - and nothing more happens

Any thoughts/advice on this
Many thanks

I think I recall seeing this many moons ago when I worked at Kano. I believe it’s something to do with the way the profile was created. Could you take a photo of the what you’re seeing on your screen?