Pixel Kit deleted account now trying to resync kit to a new account


My daughter had deleted her Kano world account for her pixel kit. We are trying to create a new account with her pixel kit. The app gets stuck on securing her profile after we put in the email address. I set up an account using the web browser and already received confirmation that the account is active online. if I try and use the log in for the new account it says the username and password do not work

How do I get the app to sync the account?

I am having the same issue setting up my son’s pixel kit account for the first time today.

Something must be down on their site because I had issues with the parent consent email as well.