Keyboard stopped working

Bought this Kano touch a month or so back for my 9 year old for homeschooling.
Everything was fine until yesterday. The keyboard shows it’s connected with the little white light in the left corner. Sound happens when connected to the screen. I have checked settings, rebooted multiple times, tried running troubleshoot but can’t because I have to type the pin. Nothing seems wrong. Please anyone have any ideas?

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Has the keyboard been charged? you can also swap the slot the usb receiver is in sometimes it prefers to work from the slot it was installed in.

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