Kano Houston we have a problem. Error connecting to servers, please check your internet connection

Please help. I get this message when trying to login to Kano World from a new Kano Raspberry. The Internet IS connected and I CAN browse. What could be causing this?

I have signed up to Kano world for my son, but until this is fixed he can’t use it.

Thank you.

Andrew.

Hey Andrew! That’s really odd. Have you checked that the parental controls are switched to their lowest setting? It shouldn’t affect Kano World in theory, but is worth a shot.

Have you tried visiting Kano world from a web browser on your Raspberry Pi? It would also be good to know if you’re using a wireless or wired connection.