Computer Kit Touch battery issue

My songot the kit last Christmas. We just submitted a trouble ticket. The issue just started…battery charge lights keep blinking but it doesn’t seem to actually charge all the way (i.e., the lights don’t stop flashing.) but a few minutes as we unplugged from the charger, my son got the “shutting down; low battery message”… tried charging it all night. that didn’t work and the kit will not turn on at all.

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